Quantcast
Channel: Baird Group Blog » Victim-think
Browsing latest articles
Browse All 4 View Live

“Patients are just too demanding!”

If I had a dime for every time I’ve heard this statement, “Patients are just too demanding!,” I’d be writing this blog from my yacht! It never ceases to amaze me that people working in healthcare say...

View Article



How Would General Patton Lead Your Service Team?

I’ll admit that I am not always a patient person. I have low tolerance for lots of talk and no action when it comes to service excellence teams. But one thing I’ve learned after dealing with dozens of...

View Article

I’m not a victim. Bad things & nasty people surround me!

We all have our hot buttons and energy-zappers. For me it’s the victim-thinkers, particularly those with a flair for the dramatic. (Picture Eeyore with drama queen tendencies.)The biggest problem with...

View Article

Engaged, Empowered & Energized! Bring Your Triple Threat to the Patient...

Who delivers the best, most consistently positive patient experience? People who are engaged, empowered and energized. And the good news is that all three of those traits are within your grasp. If you...

View Article
Browsing latest articles
Browse All 4 View Live




Latest Images